BBC Response to my Complaint

I have received the following reply from the BBC:

“This is an update to let you know that we had referred your complaint to the relevant people and regret that it may take a little longer before we can reply. Please do not contact us in the meantime.”

Although we reply to most complaints within 2 weeks we cannot achieve this every time. It depends on what your complaint was about and how many others we are handling, or may sometimes be due to more practical issues. For example a production team may already be working on another programme or have gone on location.”

It seems rather odd that the “relevant people” are proving so hard to track down.  Other viewers may have noticed the army of people milling around behind the news presenter each night and wondered, like me, what they are supposed to doing?  Obviously not writing replies to people like me so, I suppose, I must be patient.  Although quite how hard it would be to say “sorry, we were sloppy in our use of statistics and regret that we skewed our interpretation to suit our editorial purposes,” is rather hard to imagine.

But I shall not be holding my breath!