"Dear Mr
Brown
Thank you
for contacting the Executive Complaints Unit.
I’m writing
to acknowledge receipt of the attached letter and to let you know someone from
the unit will be in touch with a further response within 20 working days of the
above date, or 35 working days in the case of more complex complaints.
Yours
sincerely

Alison
Wilson
Complaints
Manager
Executive
Complaints Unit"
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